Terms of Service

Terms and Conditions for Design, Manufacture, and Installation of Signs and Signage

1. Introduction

1.1 These terms and conditions ("Agreement") govern the relationship between "iSpace" and the client ("Client") for the design, manufacture, and installation of signs and signage in Australia.

2. Scope of Work

2.1 The Company agrees to provide the client with design, manufacture, and installation services as specified in the agreed-upon project proposal or quotation.
2.2 Any changes or additions to the scope of work must be agreed upon in writing by both parties and may result in additional charges.

3. Design Process

3.1 The Company will provide the client with design concepts based on the project specifications.
3.2 The client is entitled to a reasonable number of revisions during the design phase. Additional revisions may incur extra charges. 
3.3 Final design approval is required from the client before proceeding to the manufacturing phase. 
3.4 Any artwork or design which iSpace has created during the process of communication and is utilitiesed by the client by a competitors bring the design work to life, iSpace reverses the right to charge for it's design services at a rate of $250 per hour, and the number of hours will be fairly determined by iSpace. 

4. Manufacturing and Materials

4.1 The Company will use high-quality materials and workmanship to manufacture the signs in accordance with industry standards.
4.2 Any specific materials requested by the client must be agreed upon in writing and may incur additional costs.
4.3 The Company will not be held responsible for variations in colour or texture that may occur due to differences in materials or production batches.

5. Installation

5.1 The Company will install the signage at the agreed-upon location and in accordance with local regulations and safety standards.
5.2 Any site preparation or additional work required for installation that was not specified in the original agreement may result in additional charges. All deliveries are made in good faith, but are not guaranteed.

6. Payment Terms

6.1 Payment terms are outlined in the project proposal or quotation and must be adhered to by the Client.
6.2 Failure to make payments as per the agreed-upon schedule may result in project delays or termination.
6.3 All prices are exclusive of Goods and Services Tax (GST), which will be added to the final invoice. We require a 50% deposit before we begin the manufacturing process, at the start of which you will receive a clear outline of what the job involves. Where agreed and discussed a colour proof will be provided, unless otherwise agreed upon by iSpace.
6.4 All signs and signage manufactured by iSpace will remain the property of The Museum Store Pty Ltd t/a iSpace concepts until fully paid for. If the items, goods or property in question are not paid for after reasonable notice in writing or verbal communication issued by iSpace concepts we have the right to remove the goods and retain ownership until fully paid for.
6.5 The balance of your payment is due on delivery or installation.

7. Intellectual Property

7.1 The company retains the intellectual property rights to all design concepts and materials created during the project.
7.2 Upon full payment, the client is granted a non-exclusive license to use the signage for its intended purpose.

8. Warranty and Maintenance

8.1 The Company provides a 2 year warranty on the materials and workmanship of the signage.
8.2 Any defects discovered during the warranty period will be repaired or replaced by the company at no additional cost.

9. Liability

9.1 The Company's liability for any defects, errors, or omissions is limited to the cost of correcting such defects, errors, or omissions.
9.2 The Company will not be liable for any consequential or indirect damages.

10. Termination

10.1 Either party may terminate this Agreement in writing if the other party breaches any material term of this Agreement and fails to remedy the breach within 7 days of receiving written notice.
10.2 No order may be cancelled after acceptance, except on terms that will compensate iSpace for work completed at our regular hourly rates.
10.3. Because each order produced is a custom job, no order may be returned for credit under any circumstances.

11. Governing Law

11.1 This Agreement shall be governed by and construed in accordance with the laws of the NSW, Australia.

12. Miscellaneous

12.1 Any modifications or amendments to this Agreement must be in writing and signed by both parties.
12.2 If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.

The parties acknowledge that they have read, understood, and agreed to the terms and conditions outlined in this Agreement by accepting the companies written quotation or email confirmation.