Frequently Asked Questions

Some of the more frequent questions people hit us up with.

How long has the company been making signs?

iSpace has been around for 27 years and has the knowledge and the equipment to take on any type of signage project. We have the expertise to advise you on what will give the best results for your business. As signage experts will know just what to do for you and how to get the best results within your budget. There is no substitute for industry experience. It’s not just technical know-how that’s important, but also reputation. We have maintained our position and reputation through decades of consistent, top-tier work. iSpace has a level of trust makes putting you at ease and in safe hands.

What are some projects they’ve done before?

You can see some of our sign company’s prior work on our website to allow you to imagine the quality you’re likely to receive for your own project. Some of their prior clients projects and brand names should give you a sense and reassurance that we are an award winning signage company. iSpace has worked with any big-names can be relied upon to do excellent work. Our work is very well regarded and dependable. Our broad portfolio of clients across many different industries and sectors can be relied on to create the perfect sign for your specific needs.

How do I get a quote for my custom signage project from iSpace?

The process for obtaining a quote normally involves sending across a detailed explanation if you know exactly what product you want manufactured. The exact size and materials. This is often not know by our clients and we help guide them through the process in order to get to a quoting phase. What is very helpful is if you send some photos of the space or location where you would like the signage to be installed so we can clearly see the circumstances. Remember to include the measurement of the wall. If the signage is going to be going outdoors specify if it’s going to be going under cover if it’s going to be directly exposed to the weather elements. Also please send your logo across in an eps vector format as we will need the logo from you. 

What makes iSpace different to the rest of the competitors in the industry?

We have a particular expertise with a certain materials like metals, our artisans are some of the finest in the world when it comes to manufacturing metal signage with complex-ed illumination of all types, which we believe sets us apart from the industry with our quality. The finish of our products which is akin to jewellery, when you examine the details close up is what makes us the leading signage provider in Australia. We take pride in our work, delivering the best possible product at a competitive price.

What types of Signage do you offer?

Creating bespoke signage to satisfy various business needs effectively is an art and a science and requires a company with the appropriate knowledge and experience. iSpace is a specialist in very complex-ed signage work which involves intricate metal work and signage illumination. Have a good look at our extensive portfolio to get an understanding of our product range, each sign is custom made so we offer a massive range of products as can be seen outlined clearly on our website. Some of the most common types of business signs are covered clearly in our signage product section. 

What is the typical turnaround time for custom signage orders?

The average production time is around roughly 18 to 21 working days to turn custom signage projects around. The turnaround time of the project will be outlined on the invoice. A clear estimate date of when your sign will be completed will be covered upfront. If there are any factors that may affect the timeline which has been promised we will inform you right away ahead of time so you are aware. We believe in being totally transparent with our clients. 

What about sign permitting ?

Cities, and municipalities may have their own set of codes and ordinances that govern the design, fabrication, and installation of signs. “By the book” you should put in an application to council. You should check with the local council room your town’s district to establish what rules pertain your your local area. We can guide you through the process of permitting your sign to ensure your sign meets all the necessary requirements by drafting the required documentation and signage specification sheets at a cost which is quoted depending on the signage you require. We only get involved in the permitting process if a project has a value of over $30000 otherwise it’s the clients full responsibility to do there own council permits.

Who is responsible for the permitting and are they required?

It might be depending on the councils rules ( you will need to check with your local councils ) It’s the clients responsibility to take care of the permitting. Since laws are different in all states and cities. 

How much time do you need to quote the project?

Depending on what’s involved we try to get back to clients within 2 to 3 days. On large projects which require larger costings which take time - we make take a little longer for us to get back to you. 

What is your relevant experience to a project like mine (project and signage product type)?

For example: A hotel project is very similar in scope to a large apartment complex. This would be considered relevant product experience. It is important that we show you that we understand your scope and project type and can deliver on your needs.

Who is your point of contact at iSpace?

The team member who handles your communication by email will be the point of contact. Communication throughout the entire process will be seamless. 

Does iSpace have testimonials?

As a very reputable company we have lots of testimonials and feedback of our positive company reviews for you to peruse at your leisure.

How will communication be handled through-out the project?

We will email you regular up-dates and call you if required. 

Do you offer installation services?

Our company provides professional installation services for the signage in some areas of Sydney, NSW. We also offer installations via a network of installers we have taken to establish over the last 25 years who carry out the installations for us. The cost is normally determined by the number of hours the signage takes to install and the travel times involved. 

How will the installation process be handled?

We will make you aware of the day and time when the installation will be carried out. If it’s a large installation we will plan ahead so our installation team arrives with a detailed installation plan. Once the project is completed we will inform the person who we are communicating with. 

What will the cost of the installation be ?

It depends on the type of signage project which is being installed. The project will be quoted upfront or if the number of hours is unknown we will quote an hourly rate. 

Where does iSpace offer sign installation services? 

Yes we cover installations Austria-wide with our network of installers. Our team of seasoned experts ensures the safe and effective installation of your signage.

Does iSpace offer any after-sales care?

Yes, we offer an after-sales program of ongoing maintenance and cleaning to ensure your signs stay looking as good as they did the day they were installed, and it’s always worth asking if that’s available to you. Any long term maintenance can be discussed and we can outline a program to suit your businesses needs.  

Is iSpace a design-build-install signage company?

Yes we are a design and build and installation sign company. We work in conjunction with your creative team. iSpace handles the project management all the way from design to implementation of your signage project.

Can iSpace show you samples of the proposed products they going to use?

Yes examining product samples helps in assessing the visual and material aspect of the proposed signage, we have a fully set of samples which clearly show our product range in detail. 

How can I get a quote for the entire project with no hidden costs?

Please contact us to discuss your project so we can get it to a quoting stage. The quotation will be totally transparent and detailed to ensure there are no unexpected expenses during the project. 

How long should the signage last?

You should think about how long you want the sign to last before you decide on the materials and components used. If you are looking for something that will last for over 10 years, it is important to choose materials and components that can withstand the elements and any potential wear and tear. 

Where is manufacturing of the signage done?

Our manufacturing is done in-house in Australia and overseas, depending on what products we are making. We don’t give away our industry secrets as it’s our competitive advantage. 

Can I see samples of previous sign projects which iSpace has completed ?

Yes sure we can direct you to some of pour clients physical locations so you can inspect the quality of our work. 

What materials will you sign be constructed from?

The specification sheet will cover all the details of the construction methods and materials which will be used in your signage projects creation.

Can I request a sample before placing an order?

We prove samples from our already in-stock sample library however we require a holding deposit to be paid if sent inter-state. You are welcome to inspect physical samples at our business premises on appointment at no extra cost. 

What is the purpose of the sign? 

It’s important to have a clear purpose for the sign before you start planning it. Is it meant to be an attention-grabber, a brand identifier, or just simply informative. Knowing what your goals are for the sign will help you develop the design and placements best suited to achieve those goals.

Who is the intended audience?

Identifying who your sign should target is key, if you don’t get the right message in front of the right people, your sign won’t be as effective. Who are the people that need to see the sign. Are you targeting people in the local area, potential new customers, or current customers.

What is the desired outcome? 

Once you’ve identified your audience, it’s time to figure out what you want them to do when they look at the sign. Do you want them to call you, visit your website, visit your store, etc? Knowing this will help you create the right message for your sign.

What should the sign size be?

The size of your sign should be appropriate for the area in which it will be displayed. Consider the location and the distance from which it will be viewed. Smaller sizes for up-close areas and larger sizes for signage further away from the viewer. We will guide you on the size and make some recommendations. 

What materials do you use in the signage manufacturing process? 

We use all types of materials in creating our signage ranges, including metals like stainless steel, brass, copper, acrylic, mild steel, aluminium, PVC, wood, etc.

What materials should be used?

Choosing the materials for your sign is essential, you want something that can handle the environment it will be placed in. Something that looks good and is maintainable. 

Are metal signs durable and resistant to weather?

Certainly, metal signs rank among the most robust and weather-resistant signage options. They can endure harsh conditions and maintain longevity, making them an ideal choice for outdoor settings. However you need to make sure you use a 316 marine grade quality of metal for outdoor projects.

Are your signs suitable for indoor and outdoor use?

We use the appropriate and correct materials depending on the placement of the signage. Exterior signage requires totally different materials to be used. Even as far as the led lighting for exterior applications is different to interior applications. 

What type of font should be used?

Fonts help to transform a sign into something that makes a statement and captures your audience’s attention. Make sure to choose a font that is legible and easy to read, as well as one that accurately conveys the tone of the message you are trying to communicate. It also needs to be on brand.

What should the colours be?

The colour of your sign is arguably just as important as the materials used and the font chosen. You should choose colours that grab the attention of your intended audience and provide enough contrast to ensure the words on the sign can be read easily.

What is the design process?

A carefully and thoughtfully designed sign takes time and effort. Our sign company that has a full-time design team who will give your sign the care and attention it deserves and will collaborate with you to create a sign worthy of your company. Read more about our consultancy service. 

Can I bring my own design for my signage project?

Absolutely! In many cases, clients outsource the design of their signage, or have a preferred design agency, or we can refer you to design agency.

Can you create custom designs for my signage project?

We have massive customisation capabilities and whether customers can provide their own designs or request bespoke designs.

The shopping center wants to see a sign construction drawing, what do I do?

We can supply detailed drawings in those instances along with detailed artwork for a fee. 

Do you design the signs, or can I submit my own design?

We do both design work as well as you are welcome to send us a brief of exactly what you are after. Our services section clearly covers the design and consultancy process when working with iSpace. 

Do you charge for design revisions?

 Typically we don’t charge anything extra once we have quoted your project and it’s been accepted. We allow for three design changes which is normally enough. 

Can you match corporate colours, styles, substrates and fonts?

Yes, we understand the importance of maintaining your company standards.

Can you match my colours from a sample?

Yes, we have a special scanning process, we can measure your sample and reproduce your colours.

Can I send "iSpace" a photo for ideas and a quote?

Yes, a photo and a rough idea of measurements will help us in working out a quote. The more accurate the description of the sign you are after with the exact sizes the more accurate our quotation will be.  

Can I see a proof of my sign before production begins?

We will send you a digital specification sheet which will outline all the details of your signage in lots of detail for you to sign off on before we begin the manufacturing process.

How do iSpace charge for design work?

Design work will be quoted at an hourly rate upfront before we begin the work.

How many concepts will be prepared, and how many revisions are included?

This will be discussed before the design work begins. Each project is different so it depends on the type of project and the challenges which are presented. 

How do I know my sign will look and be made the way I want?

You’ll get a detailed layout of your sign to approve before we start production.

What file formats do you accept for custom artwork? (e.g., JPG, PNG, vector files)

We accept files in a number of formats. We will require your logo in eps format saved as a vector file. Otherwise we can re-create your artwork for a fee. If full colour graphics for large scale printing are required we will advise you on how we require the files to be saved. 

If we don’t have our logo in the correct format, can you still help us making the signage ?

Yes, no problem, we have extensive experience in scanning and vectorising artwork and recreating graphics, logos and fonts, although some time may be charged, depending on the time we spend cleaning up your artwork.

Do you offer rush orders?

We can try to assist with getting an order made faster than our normal turnaround times. Is it a likely situation, well that depends on what product is being made. We would need around 10 working days if it's a detailed metal signage product. 

What is your payment process?

We require a 50% deposit payment upfront when you place the order and the 50% remaining balance is payable once the project is completed on the day of the installation. 

How much do custom signs typically cost?

 All signage is quoted accordingly depending on what’s involved in the scope of work. Typically proper signage starts at over $1000 at a minimum 

Do you offer discounts for bulk orders?

Not typically. Each sign is custom made. If it’s a large order we may be-able to get some type of small saving from certain processes or a better utilisation of materials.

Do you offer financing options?

For larger projects with a value of over $50000 with blue chip clients who have a history of at least ten years in business, this option can be discussed. 

How do I clean and maintain my sign?

Normally a sign requires some type of maintenance like a motor car. As a rule of thumb use a microfibre cloth with a car wash soap. If it’s a metal sign you should use an  isopropyl alcohol. Outdoor signage should be washed every 2 months at least to maintain a new look condition. 

What are your shipping fees?

We use Fedex , Dhl & Australia Post and don’t mark up the cost. We simply pass on the cost with full transparency. 

Do you ship your products internationally?

Yes we offer international shipping to many countries and provide associated shipping costs when quoting international projects. Export is around 20% of our business. 

How can I track my order once it's been placed?

The tracking process is only possible by sending us an email, where we will get back to you. On postage and courier shipments we will provide you with the tracking numbers so you can track them online via the company who’s do the shipment website. 

What is your return policy?

If our products are defective or unsatisfactory products we will replace them at no extra cost to you. However all of our products undergo a very strict quality control program so it’s very unlikely this will occur. If the goods are damaged in transport it’s not our responsibility to cover the damaged goods.

What is your warranty on custom signs?

We have a 24 month warranty on all work we produce. With LED lighting modules we sometimes offer a 5 year warranty of the LED supplier or the power supplies, which is offered to us. 

Can you come and visit our facility ?

Contact us to arrange a time as it’s by appointment only. Not just anyone can come inside our premises as it’s not open to the public. 

Do you have liability insurance cover for the installation of my sign while you on-site installing?

 Yes we are a fully insured Australian business.  


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