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How it works?
Here’s how it works when you deal with iSpace:
1. We listen, because we endeavour to thoroughly understand your company, customers and needs.
2. We work through your requirements, talking you through the various options and asking for your thoughts and feedback.
3. When you're happy with the route on offer, we get started and we deliver – on time and within budget.
It’s as simple as that!
Getting us your artwork
In order to quote and manufacture your job we will need artwork from your end. Before we can move into the quoting and advisory stage we need to see your artwork.
When sending through your files we will make sure they are kept private. We will need the artwork saved in EPS format. Our Apple Macs and Pc's are running the latest versions of all adobe and Coral draw products across the board. We prefer the originals to be sent for the best quality prints according to exact PMS colour matching,as this it will make the pre-production process between us & you the client alot quicker and easier.
Our production and design department use programs including the Adobe Suite CS3, CS4 – Illustrator, Photoshop and Indesign, as well as CorelDraw X3. If your files are too large to email, we do make use of uploader sites on the internet to accept file transfers.
Getting us your artwork should be an easy process. Should you not have the have an online storage space where large files can be uploaded with ease.
If I bring my logo on disk or email it - what format is required?
*For full color printing
- we can take most graphic formats such as .jpg, .gif, .tif, .eps, .ai, and most bitmap or vector formats. We use Apple Mac & PC format.
We also have scanners and can scan good quality art. The better the original art, the better the final result.
* Supply of graphic files
- Artwork can be supplied on CD's or DVD's. You can also e-mail your file (if the size is less than about 9MB) or we accept files sent to storate sites on the internet.
* For cutting vinyl lettering we need a vectorized format.
- We have the ability to extract art from just about anything but we will charge accordingly for art clean up.
To avoid a logo reproduction fee, you should provide us with your artwork on a disk. For best results, we need an Adobe Illustrator .ai, .eps, or .pdf file. All text must be converted to outlines and the layout can NOT contain any gradients or raster images. Also do not use any stroke fills. In Adobe Illustrator the file must look the same in "Preview" and "Outline" views. We cannot guarantee that your file will successfully import, even when all of the above guidelines are met.
Frequently Asked Questions
What kind of deposit do you require?
As all signs are custom made, we require 50% deposit on all orders (balance on completion).
How long before my sign is completed?
After receiving your 50% deposit or otherwise negotiated, we start work on your job. Within 3 working days we email your artwork layout proof. This is your opportunity to make any changes. After receiving your approval of the proof , it generally takes 7-10 working days to completion (depending on complexity of the job). If you require the sign in a shorter time frame please let us know. We will try to accommodate your request if it is possible. When quoted you will normally be submitted a timeframe
Can you make a sign from a digital photograph ?
Yes, and we often do! The better quality the photograph, the better your digital image will turn out.
If I have special colour matching requirements?
We print directly from your file. For more accurate colour matching we advise clients to supply Pantone Matching System (PMS) values and / or hard copy colour proof. Please note that CMYK printer settings are not a colour matching system.
Do I need a permit?
Each Council has its own regulations. You need to check. We can assist your application with digital photos of your sign superimposed (photo mock-up) on your building with dimensions, material used, installation procedures, etc.
Landlords of larger shopping centres often require details of tenant's signs before issuing approval and we can help with this too. There may be a fee for these services.
If I am getting a sign installed on my vehicle, how long will my car/truck/van be out of service?
Installation to most vehicles can be completed in one business day. It is important for the vehicle to be clean. If the vehicle isn’t clean you could incur a car wash fee.
Can my sign be delivered ?
Yes we can deliver and install.
What is the largest sign I could order from iSpace?
There is no sign too large for us, handle it all.
Your Projects Details
What budget have you set a side for your project?
Normally customers have not as they don't know what signs cost. We offer solutions to fit all budgets. We normally quote 3 options given you a choice from standard option to peremium options.
What kind of sign do you have in mind?
What area of your business are you thinking of having a sign made for. Have a look at your signage page for clarity.
Is the sign going to be inside or outside your premises?
If it's going outside we need to keep this in mind as the elements of nature have to kept in mind.
Is the sign for permanent use or short term use?
This can alter the costs significantly if the sign is only intended for a short period of time.
What is the size of the sign you have in mind or the area avaiable for the sign?
Consider the size and dimensions avaiable for the sign. The type of sign, depending on the catagory will all be factors when determining the size. The viewing distance will play a part on making this decision.
What type of cusomer / consumer will be seeing the signage?
What mesasage are you looking to relay to the markerplace. We will giude you on this with our experience.
What about the use of illumination, is the sign going to be seen at night?
Are you looking for a Neon Sign? or just a Back lit type sign. Is there electricity close to where I am putting the signage.
What material should the sign be made from?
Choice of materials and substrights are important factors when designing a sign we will giude you through this process to make sure the sign has the maximium long term durability.
Feel free to email us your artwork so we can discuss your project, or call us on 1800 729 133
Ordering & Payment
At iSpace we believe this should be a simple process. We mainly use the internet to accept orders and payment.
To place your order, go to the Contact Us tab on this website and enter your details and Order into the contact form and click send.
Or send an email with your order details to sales@ispace.com.au
Payment Options include:
Cheque
New or existing customers can make their payment at any commonwealth bank or by sending us your cheque.
EFT
After your order is received you will be sent an Order Confirmation via email containing EFT details for your payment. Payments will usually clear within 24 hours for immediate despatch.
Postage
All orders are sent via regular postage by Australia Post, at a flat rate of $10.00 by express post or by courier where a rate is quoted to you.
Express / Registered mail is available upon request for an additional fee.
We do not accept payment by Credit card.
For any questions regarding making your payment please Contact Us.
